£30,000 / ON-SITE / HUDDERSFIELD
Who
We represent a client who is at the forefront of design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems.
Description
To provide the internal sales interface between the business and customers in line with the company’s sales strategy.
Responsibilities
- Be responsible for receiving sales enquiries from potential customers and external sales team members and respond appropriately.
- Ensure all enquiries are input onto the sales database, issue relevant documentation and prepare/revise quotations as necessary.
- Take responsibility to prioritise enquires so that tender return dates are adhered to in line with KPI’s and pre defined objectives.
- Be the first point of contact for internal customer communication in order to identify the specific nature of query from various sources and take appropriate action.
- Liaise closely with the Sales Assistant and External Sales Team members to ensure all sales enquiries are dealt with in a timely manner.
- Be responsible for receiving telephone enquiries and for communicating with potential clients in order to clarify requirements.
- Provide technical specifications and standard drawings to customers and architects and liaise with the project team when non standard drawings are required prior to order.
- Utilise the internet based quotation systems for pricing of suppliers products as well as liaising with various external suppliers in order to obtain the best prices for non standard items.
- Establish effective relationships with customers and follow up against agreed contact deliverables to ensure the desired outcomes are being achieved.
- Build, develop and sustain mutually beneficial working relationships with all other teams to ensure effective service delivery.
- Be aware of the Department aims and objectives and contribute to the decision making process.
- Ensure your own conduct meets the standards and authorities set out in the Company’s Human Resources Policy (Book 14) and also the standards of the Company’s Quality Management System.
- Carry out any other duties which the company may at any time deem necessary.
Qualification & Skill
Essential:
- Degree educated or equivalent experience
- Evidence of, and commitment to, continuing professional development
- Intermediate computer skills (Microsoft Office, Access, Excel)
- Knowledge and experience of designing, developing and delivering complex technology solutions
- Strong organisational skills, with good personal insight, tact and ability to foster teamwork and collaboration across different teams to deliver the desired outcomes
Desirable:
- Technical knowledge within the loadings industry
Knowledge & Experience
Essential:
- Excellent communication skills, to allow good internal and external communications to enable the correct information to be sought to enable the role to be fulfilled
- Ability to assimilate information quickly making informed decisions from facts presented
- Ability to articulate the commercial benefits of any proposed solution
- Understanding of management information systems
- Adherence to health and safety legislation
- Professional manner to develop and maintain strong, professional working relationships
Desirable:
Personal Attributes
Essential:
- Creative and solution orientated
- Determined and self-motivated meet deadlines
- Confident negotiator and commercial awareness
- Energy, enthusiasm and innovative
- Ability to work under pressure to handle complex issues
- Team player
- Effective listening within all levels
Desirable: