Customer Service Administrator

Reporting to: Supplier Notifications Team Leader

Job Type: Full Time

Overview:

The role is within an industry that is fast paced and continuously evolving and therefore requires you to be able to make quick changes to current processes to ensure the company delivers compliant information.

As Supplier Notifications Administrator you are the main liaison between supplier and our key customers. The role requires reviewing and issuing daily any post notification errors we receive from our energy suppliers; it may also include the daily notification of projects to energy suppliers in line with scheme delivery rules, along with other administration tasks you may be assigned. You must be able to manage tight SLAs, prioritise workload based on key deadline dates, have the ability to understand and process work via a number of different portals and complete final review checks in line with supplier and Ofgem guidance to ensure we notify compliant projects.

It is expected that your working day may vary from time to time in line with our supplier deadlines and business needs, and therefore, you must be someone who is committed, flexible and adaptable.

• Review, log, and issue out to installers any queries notified by utility companies.
• Liaise with installers to help them understand any queries.
• Liaise with utility companies to ensure any errors notified are resolved.
• Manage workload to ensure utility queries are resolved in line with their specific deadlines.

• Complete an overview of compliance evidence before submitting this to a utility company.
• Package and upload relevant information and documentation to submit to the utility companies in line with their evidence requirements.
• Updating of our internal CRM system to accurately show current statuses of projects.
• Liaise with your own and other team leaders daily to ensure any issues that arise are dealt with in a timely manner.
• Liaise with other internal areas of the business where required in the processing of projects.
• Manage workload to ensure projects are submitted in order of approval and to ensure monthly utility deadlines are met.

• Previous experience in data management.
• Use of excel and data importing tools.
• Confident and professional telephone manner.
• Professional email etiquette.

• Knowledge of the Government Scheme industry.
• Previous use of a CRM system.
• Previous experience of working to strict deadlines.

Reporting to: Supplier Notifications Team Leader

Job Type: Full Time

Overview:

The role is within an industry that is fast paced and continuously evolving and therefore requires you to be able to make quick changes to current processes to ensure the company delivers compliant information.

As Supplier Notifications Administrator you are the main liaison between supplier and our key customers. The role requires reviewing and issuing daily any post notification errors we receive from our energy suppliers; it may also include the daily notification of projects to energy suppliers in line with scheme delivery rules, along with other administration tasks you may be assigned. You must be able to manage tight SLAs, prioritise workload based on key deadline dates, have the ability to understand and process work via a number of different portals and complete final review checks in line with supplier and Ofgem guidance to ensure we notify compliant projects.

It is expected that your working day may vary from time to time in line with our supplier deadlines and business needs, and therefore, you must be someone who is committed, flexible and adaptable.

• Review, log, and issue out to installers any queries notified by utility companies.
• Liaise with installers to help them understand any queries.
• Liaise with utility companies to ensure any errors notified are resolved.
• Manage workload to ensure utility queries are resolved in line with their specific deadlines.

• Complete an overview of compliance evidence before submitting this to a utility company.
• Package and upload relevant information and documentation to submit to the utility companies in line with their evidence requirements.
• Updating of our internal CRM system to accurately show current statuses of projects.
• Liaise with your own and other team leaders daily to ensure any issues that arise are dealt with in a timely manner.
• Liaise with other internal areas of the business where required in the processing of projects.
• Manage workload to ensure projects are submitted in order of approval and to ensure monthly utility deadlines are met.

• Previous experience in data management.
• Use of excel and data importing tools.
• Confident and professional telephone manner.
• Professional email etiquette.

• Knowledge of the Government Scheme industry.
• Previous use of a CRM system.
• Previous experience of working to strict deadlines.

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