MCC Supervisor in North & Midlands

Job Purpose:
Lead and manage a motivated and cross-trained team to deliver exceptional customer service, contributing to regional and national efficiency and profitability while ensuring compliance with company policies and health and safety regulations.

Key Responsibilities:

• Oversee technicians and agency staff, maintaining high standards of customer service.
• Ensure adherence to quality procedures and compliance with the Company Quality Management System.
• Support Project Managers in managing major loss occurrences.
• Conduct daily toolbox talks on health and safety and monitor project progress.
• Assist staff with technical issues and provide coaching as needed.
• Optimize productivity and ensure all equipment is well-maintained and compliant.
• Identify new business opportunities and maintain regular reporting to the Project Manager.
• Manage subcontractor services and coordinate deliveries to ensure seamless project execution.
• Maintain accountability for all equipment used on projects.

Key Interfaces:

• Restoration staff, subcontractors, MCC Project Manager, regional directors, customers, and finance department.

Specialist Knowledge:

• Health & safety policies, restoration techniques, and commercial awareness.

Skills & Abilities:

• Strong communication, resilience, delegation skills, and the ability to deliver projects efficiently.

Education & Experience:

• Good general education with essential previous restoration industry experience.
• Desirable: GCSEs in English/Mathematics, IIRC/BDMA accreditation, IPAF/PASMA qualification.

Performance Measurement:

• Staff motivation, job duration, SLAs, KPIs, customer satisfaction, and job profitability.

Join Us:
If you're a proactive leader with a passion for customer service and team management, we want to hear from you!