This role involves managing assigned translation and localisation projects and the development and execution of diverse initiatives. This role requires a good problem-solving mindset, be able to shape and execute assigned initiatives independently and work as a part of a team.
Hybrid working model – 3 days in Glasgow office
Main Duties & Responsibilities:
- Manage end-to-end translation and localization projects
- Proactively assessing project risks and potential issues, resolve and close identified gaps before they arise; approach management and clients with well thought through solutions
- Proof, check and format documentation when translators deliver final translated documents with a high level of attention to detail before delivery
- Setting and managing regular phone calls and Teams face to best take care of our clients needs
- Manage a large number of suppliers and ensuring project resources maintain a high level of quality, professional and ethical standards.
- Ensure all client projects are delivered on or before deadlines agreed with clients
- Provide daily updates on the progress of projects
Requirements:
- Project Management experience in the translation or multi-lingual multi-media industry
- Client relationship, engagement, management experience and experience of managing higher value contracts and clients
- Take ownership of client projects under supervision of the Management team
- Communicate effectively (verbal & written) and professionally with clients and team of linguists at all times ensuring that our clients are kept updated on the status of their projects
- A high degree of strong rapport building as part of client relationship management is essential
- Proactively lead the identification of any potential issues and provide well thought through solutions
- Show evidence of taking ownership of assigned projects and/or tasks to ensure success working closely with PM team and management
- Maintain client satisfaction and excellent customer service going above and beyond when required
- Ensure quality requirements and budgets are met and exceeded
The ideal candidate:
- Must be driven and passionate about client service delivery and have very high levels of attention to detail.
- Must be a minimum of degree educated
- A collaborative worker – experience of working in a small team environment
- Education: Bachelor's (required)
- Translation or multi-lingual multi-media industry, 1 year (preferred)
- Project Management: 3 years (required)
- Language: English (required)
- Ability to manage competing demands, key milestones, projects on a daily, weekly and monthly basis for a range of clients
- Ability to work under pressure and in a changing environment
It's a plus if you have:
- another language
- experience of working abroad
- significant international travel
- translation related experience