General Manager

General Manager

Location: Northampton, NN4 7SG

Hours of work: 40

Contract Type: Permanent

An exciting opportunity has arisen for the role of Campus Lead, leading, supporting, overseeing and developing every aspect of the operational delivery of total Facilities Management within an upcoming, cutting edge environment.

This campus environment is already established however it is currently going through a major transformation and redevelopment that will require a high calibre individual that can showcase talent and transitional ability.

Job Description

The Campus Lead's focus will be on setting the highest standards across all areas and services this includes Front of House, Curated Experience & Events, Engineering, Housekeeping, Fabric, Landscaping, Mailroom and Catering teams to ensure the delivery of an aligned, consistent, high quality service, taking into account the needs of the client, customer and colleagues.

The job holder will assume operational accountability for service delivery at our clients Northampton Campus.

The successful applicant will be highly motivated, driven and hold the required focus to play a key role in developing and leading a high performing team.

They will also be expected to liaise on a frequent basis with our core client, to ensure that they are briefed on aspects premises strategy and change initiatives which will support them in establishing and nurturing a mature and professional relationship with our key and senior stakeholders across the Northampton Campus.

Key Responsibilities

• Work with ISS Management and colleagues in the development, setting and maintenance of the corporate image of ISS across all of the company activity, including our catering partners and suppliers
• Ensure all presentational material (both printed and electronic) is of the highest standard and accurately reflects the business
• Work with the ISS Senior Leadership Team and onsite management team to develop and maintain all aspects of ISS’s offer and ensure it remains at the forefront of the industry
• Work with all parties to ensure consistent best practice in every aspect of the operation is delivered, coupled with innovation and a continued desire to improve
• Lead, manage and oversee all aspects of the day-to-day ISS operations at Northampton Campus
• Work with the management team to ensure allocation of projects, events and day to day activity is fairly allocated and provide support throughout the planning and delivery of each activity

Professional and Personal Competencies/Qualifications

• Demonstrates track record in busy hospitality venues
• Demonstrable experience of running a similar operation in terms of scale and ambition (Catering Turnover in the region of £2m per annum)
• Can demonstrate roles where has lead, motivated and developed large teams (100+) from diverse backgrounds and skills sets
• Experience working in an operational management role with financial and commercial accountability
• Experience at interfacing at all levels throughout an organisation, gaining and maintaining credibility with all people – clients (cross-organisation – Board Room to Boiler Room), suppliers, staff
• Requires specialist high degree of initiative, creativity
• Numerically and financially strong with a great head for control and financial success

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com