1st Line Helpdesk Engineer

Company Description

At TwentyFour IT, we are experts in providing the best IT, Infrastructure & Cyber Security support and services across the UK. Our 24/7/365 availability ensures that we can support your business when you need it most. We tailor our services to suit your business's individual needs and work with you to achieve your business goals. Our specialties include Managed Cyber Security Services, Cloud Desktop Hosting, IT Helpdesk Outsourcing, and more.

Role Description

This is a full-time on-site role for a 1st Line Helpdesk Engineer located in Doncaster. As a Helpdesk Engineer, you will be responsible for technical support, troubleshooting, help desk support, printer support, computer hardware maintenance, and ensuring smooth IT operations for our clients.

Qualifications

• Technical Support and Troubleshooting skills
• Help Desk Support and Printer Support experience
• Knowledge of Computer Hardware maintenance
• Excellent problem-solving and communication skills
• Ability to work well under pressure and in a team environment
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
• Excellent team working and customer service skills are a must

Previous MSP experience is required.