Operational and Engagement Manager

Operational and Engagement Manager

Role Overview

We’re looking for an Operational and Engagement Manager to lead the operational management of the Private Office functions to support the Head of Private Office. You will oversee the day-to-day operations, ensuring efficient processes, and manage the engagement activities to support the executive leadership team. You will handle FOI requests, Parliamentary Questions, and high-stakes briefings, ensuring all communications are clear, timely, and aligned with strategic goals.

Role Scope:

• Full time hours - 37.5 per week
• A fixed-term agreement until March 25
• A remote work schedule with occasional office days for team meetings in London.

What you’ll gain:

Here at our organisation, we're all about valuing your hard work and commitment:

• Enjoy a salary of £53,755- £60,504 pro-rata (8a) which will be tailored to your level of experience.
• Access the latest and most advanced technologies, empowering you to stay at the forefront of your field.
• Here, your growth and creativity are encouraged at every turn. We're committed to celebrating diversity and ensuring inclusivity, where every voice matters and contributes to our collective success.

Key Responsibilities:

• Governance management and secretariat support to the Head of Private Office.
• Lead the management of FOI requests, ensuring compliance with legal requirements.
• Oversee the preparation of responses to Parliamentary Questions and manage enquiries.
• Develop and maintain effective communication channels with stakeholders.
• Support the Head of Private Office on business cadence and delivery of all corporate reporting.
• Lead on the management of Engagement and Briefings for the Chief Data and Analytical Officer (CDAO)
• Provide support to the CDAO within meetings for action tracking.
• Manage the Private Office commission and work tracker.

Knowledge & Skills:

• Master’s degree in a relevant field or equivalent experience.
• Strong background in managing complex communications, including FOI requests and Parliamentary Questions, within the public sector or healthcare.
• Proven experience in operations management.
• Experience in stakeholder management and managing relationships at a senior level.
• Strong leadership and people management skills with experience in motivating high-performing teams.
• Strong problem-solving and decision making abilities.
• Experience in working within a Private Office is essential for this post.
• Expertise in briefing preparation.

The next step?

We value independent thinking and risk-taking. We believe that every team member should have the opportunity to contribute and share their ideas. Our culture encourages a healthy work-life balance, and we strive to create an enjoyable and supportive working environment.

Please visit our website at www.ardengemcsu.nhs.uk if you're interested in learning more about who we are.

Our principles.

Our vision, mission, and values focus on diversity. In order to create a workplace that is inclusive, we invest a lot of time hiring and retaining a diverse workforce who represent a variety of cultures, backgrounds, and viewpoints. As a result, we actively encourage candidates from underrepresented groups to apply.

Because we do not sponsor this position, candidates must be UK residents.

Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.