Utopia Recruitment Ltd
Nottingham
Full Time
Permanent
Debt Recovery Associates x 3 - City Centre - Permanent - £26000 plus bonus £500 per month
My retained client seeks an additional 3 Debt Recovery Associates to join their busy team of 10. They will also be expanding again in September this year. Great atmosphere to work in. Based in the centre of town.
Member of the Debt recovery team dealing with the effective recovery of debts to the company including Principle loans, interest, charges and charge backs.
2. MAIN RESPONSIBILITIES
Operations Manager -
Allocation of work. Performance reviews, appraisals, personal development and training needs.
Underwriting/ Administration -
To clarify information and give/receive advice on any disputes and complex accounts. Coordinate collections activity such as letters and postcards.
Debtors/ Public -
To negotiate payment arrangements and give appropriate advice in sensitive, contentious and complex circumstances.
Third Parties -
Including employers, Citizens Advice Bureau, Debt Management Companies to give/ receive detailed information
Discretion - Autonomy to make daily decisions regarding negotiating effective recovery of debts whilst ensuring current policies and procedures are met. Use sensitivity when dealing with vulnerable customers with difficult financial circumstances.
Work Demands - Ensure the recovery of debt working to strict deadlines on a daily basis. Meet performance targets. Constant interruptions to tasks and flexibility to be moved from one task to another as required
Customer Care skills - ability to deal with difficult customers and complex issues.
Know and understand the Data Protection Act and Freedom of Information Act.
Must have excellent communication skills, both verbal and written, in order to deal with a wide range of customers.
Excellent negotiation skills.
Ability to work to strict deadlines and meet performance targets whilst maintaining accuracy.
Ability to work under pressure.
Contribute towards adapting and changing of procedures to meet both the company s and customer s needs.
Competent in internal and external computer systems and numeracy skills.
Benefits
8.00 - 4.30pm - one late per week working 9.30am - 6.00pm - 1 Saturday in 8. 10.00 - 4.30pm paid a full day
20 days holiday
Bonus - £500 per month
Debt Recovery experience not essential. Sales background or someone who has dealt with the public on the telephone. Work hard ethic and happy to work to targets.
Organisational skills and punctuality.
Utopia Recruitment Ltd
Nottingham
Full Time
Permanent