Graduate Product Support Manager EMEA

Position:
Graduate Product Support Manager EMEA
Job Description:
Join Arrow's Graduate Program Designed for the Next Generation of Innovators
We are looking for a
Graduate Product Support Manager based in Harlow (UK)
Our Arrow's EMEA Graduate Program is a 12-month journey designed specifically for graduates who completed their education not more than 2 years ago and are seeking to take part in a practical learning curriculum. We provide a platform to work with experienced mentors to accelerate and establish a solid foundation to build and grow your career at Arrow. During the program, selected candidates will learn on-the-job, improve both professional and soft skills, and will be able to meet with and learn from experts across the business. By the end of the program, you will have the ground to further develop a successful career in Arrow.
Visit our Graduate Program website for more information: you should expect from the role:
Arrow believes that the best way for you to learn is by fully integrating you into the business and giving you accountability for your job-related tasks. Throughout the program, you will also need to complete program assignments to put into practice what you learn and work alongside highly specialized experts. You will start your journey in the Quoting area.
In Quoting you will work on the following:

• Price negotiations for designated suppliers and products
• Manage supplier price changes
• Provide resale guidance to sales
• Profit-seeking - identify and recover "lost" margin incl. requote activities
• Work on daily Quote Line Requests and notifications
• Provide quote information to sales in order to win business and improve productivity
• Work on daily Quote requests and notifications
• Support Sales on big contract negotiations
• Support Continuous Process Improvement internally and with suppliers
• Quote maintenance
• Quote follow up activities via our sales organization
• Margin enhancement activities:
• Provide Lead time on exceptional basis
• Part administration and maintenance with our MDM Team
• Control and handle S&D process incl. rejects with supplier and Finance Team
• First level of technical support for all products
• Supplier marketing activities for smaller and medium suppliers
• Prepare and execute product strategies with key interfaces (Weekly branch update...)
• Force excellent relationships with suppliers, sales and end customers
• Negotiate Frame agreements & Package deals together with the PAM
• Support his/her manager in QBR preparation (generation of reports etc)
• Collect and share tools and best practices
• Close collaboration with Marketing & Asset Team

Requirements:

• You must have a legal right to work in the country where the position is located.
• You have obtained or will obtain a Bachelor's or Master's degree in Business administration / marketing related studies in 2024 or not more than 2 years ago.
• Business fluency in English (oral & written).
• Sound knowledge of the business administration practices and how to apply them to daily business and strategy.
• Good understanding of commercial business strategies
• Excellent communication skills both written and verbal, be able to interact proactively with the team, suppliers, our sales organization and other relevant teams.
• Highly organized and desire to support our sales team to grow the business and improve our profitability. Be responsible for results.
• Keen to support and drive process improvements.
• Excellent service mindset
• Be a team player.
• You must be flexible and have geographical mobility.
• Creative, outside-the-box thinker who brings something new to the table and is not afraid to share those ideas.
• You ideally have an aptitude and attitude which exhibits the following:
• Strong, solution-oriented mindset and team player who enjoys knowledge sharing
• Problem solving ability coupled with critical and conceptual thinking
• Structured work approach and ability to prioritize
• Curiosity and creativity when solving complex business problems in an innovative way
• Through the years, ability to learn the technical side of Electronic Components

What's in it for you?

• A competitive salary, holiday entitlement and company benefits according to local standards
• A permanent working contract
• A mix of professional and soft skills trainings
• Pre and post work to embed learnings
• Workshop sessions and opportunity to build relationships both locally and across EMEA organization, with Arrow's business experts, suppliers and customers
• Group projects to work on business solutions with other program members from multiple countries, cultures, and functions
• Support and career guidance from a mentor
• Wide range of career development opportunities
• Access to LinkedIn Learning

How to apply
To apply, please click send your application documents to
Please submit a copy of your higher bachelor's or master's degree certificate together with your CV and a letter of motivation (both in English) providing responses to the following questions:

• What was your decision-making process in selecting your current course/degree discipline?
• What motivates you to join Arrow & our graduate program?
• What skills and experiences do you feel have prepared you for the job position?
• What personal qualities will you bring to the job position?
• Where do you see yourself in 3-5 years?

Note: Your letter of motivation should not exceed one page.
Arrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, physical or mental disability, marital status, medical condition, race, religion, sexual orientation, or any other characteristic protected by locally applicable laws, regulations, and ordinances.
Location:
UK-Harlow, United Kingdom (Kao Park Hockham Way)
Time Type:
Full time
Job Category:
Business Support