Head of Information Technology Operations

Head of IT Operations – Hybrid (Birmingham) - £70k

IT Operations | Budgets | Azure | AD | SLA’s | Supplier Relationships | Customer Focused

Salary: £70,000

Location: Birmingham (Hybrid)

Are you an experienced IT Operations professional, looking for a new challenge in your career? Do you have demonstrable experience of a leadership role where you have managed large scale budgets? Have you previously been responsible for managing day to day operations, ensuring your team deliver high quality services and support? Interested in taking on the challenge of a brand new role for an organisation and having the scope to shape it as you see fit? If so, I have a fantastic opportunity for you!

I’m looking to speak with individuals who have a strong technical knowledge of Azure environments and have working experience of Active Directory. You will be able to demonstrate that you can manage supplier relationships and that you have a customer service mindset when dealing with internal and external stakeholders. Previous experience of implementing SLA’s and ensuring they are adhered to and met, will be a huge advantage in this role.

Key Responsibilities

• Drive continuous improvement, optimising operations, service quality and efficiency
• Lead the IT Operations team, ensuring SLA’s are met and service is of the highest quality
• In conjunction with IT Leadership Team, implement a vision and strategy for your team
• Manage the team’s budget, recognising chances to reduce capex and opex spend
• Oversee the teams working underneath your direct reports
• Work with business stakeholders to understand and meet the business objectives
• Act as an escalation point for any issues that can’t be resolved by your team

The Ideal Candidate

• Excellent relationships builder with internal and external stakeholders
• Strong customer service skills
• Ability to communicate with stakeholders of varying technical capabilities
• Strategic thinker and problem solver
• Knowledge of ISO27001
• ITIL or Project Management Certified

Desired experience with:

• Azure
• Active Directory
• IT Operations Leadership
• Budget Management – Reducing capex and opex spend
• Supplier Relationships
• Computer Systems, Software, Hardware and Networks

If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.

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