Client Partner

As we continue to evolve over here at Freestyle, we’re looking for a commercially minded, technically confident Client Partner to join our team.

Whilst we’re not looking for our Client Partners to understand and be able to code….we are ideally looking for someone with experience in the digital space with an understanding of digital products, apps and websites.

As an important member of our Client Services team you’ll be working strategically with your clients to identify challenges and opportunities within their marketplace. You’ll be the face of your client accounts and will collaborate with the rest of our awesome team to deliver outstanding work to your client base.

This role will be focused primarily on our largest key client (about 80% of your time) with the opportunity to nurture a number of other smaller client accounts too. You’ll help to manage client spend, developing a strong rapport and trusting client relationship.

Alongside our insightful UX experts, super organised project managers, technically awesome developers, QA specialists and inspiring creatives, you’ll be expected to add value by adding your knowledge of the client and their sector to our work and guiding the team to create products and services the client can’t resist.

At Freestyle, we lean on our Client Partners to devise and drive their own account strategy, drive new opportunities hard and work to exceed financial account targets.

What the day to day might look like (some of your responsibilities!);

Driving revenue and seeing success:

• As a Client Partner you’ll be the driving force behind revenue. Through cross-selling and up-selling, you’ll be responsible for making commercial decisions and ultimately for the overall profitability of your accounts
• You’ll be commercially minded and be comfortable in delivering value-based pricing for the work within the Freestyle service offering
• Client Partners will nurture and grow the accounts in their care – being indispensable to their client contact and making our clients feel loved.

Developing, nurturing and driving client relationships:

• You will be a trusted digital advisor to the clients in your portfolio. You will be expected to get plenty of face time with your clients, sit at your client’s offices where possible and indulge in the occasional dinner / coffee / lunch with your clients
• You will oversee the client interaction with Freestyle, from start to finish. You will be responsible for the way the client views Freestyle and you will be the crossover between the agency and client team
• Every quarter, you’ll spend quality time with the clients in your portfolio to share the latest trends and insights for their industry. This will position you as a knowledge holder and the agency, as a thought leader for our client partners.

Taking the lead in developing client strategy:

• You’ll update account strategies, targets and plans regularly and share with the team members who work on the account
• As a commercially focused individual, you’ll work hard to smash (and even exceed) your account targets by identifying, developing and selling in new products and services
• Alongside our awesome team you’ll build out and send detailed SoW’s
• You’ll also keep our pipeline tracking document up to date as well as the wider commercial team to give a good view on how we are tracking against targets and any opportunities coming up so we can plan and resource accordingly.

Qualities that will help you smash it;

• Significant experience in professional client relationship management
• A persuasive and confident approach when selling in technical projects
• Excellent written, oral and presentation communication skills
• Impeccable time management and organisational skills
• A keen attention to detail and ability to work within budgetary restraints
• The ability to nurture and develop less experienced members of the team
• A relationship builder – someone who is happy to spend time with their clients in a social context
• The desire to learn and develop a full awareness of the digital product portfolio and internal delivery process
• The ability to influence and persuade key stakeholders, whilst building a solid relationship with senior members of the account team

Why Freestyle?

First and foremost, our people are always at the core of what we do here at Freestyle. We’re a really friendly bunch and we love working, collaborating (and having a laugh) together.

What’s more, we’ve fostered a culture of trust, and we believe in giving our people the autonomy to own and shape their role, and work flexibly around their personal commitments and interests. We’ve created a truly safe environment where people can innovate, create, play and experiment.

We promote a ‘fail fast, learn fast’ mentality with a genuine understanding that we’re all human, so if you've ever looked for an opportunity to make a role your own, this is it.

Why else - a few of the softer perks;

?? Freshly baked artisan bread, cake and pizza every week!

??????? Training budget and commitment to learning and development

?? 25 days holiday (including Xmas shutdown) + bank holidays

??? Increased holiday with service plus holiday buy and sell scheme

?? Ecologi Partner

??? B Corp Certified

?? Flexible and Hybrid working (at least 1 day a week in the office)

?? Dog friendly offices

?? BUPA Cashplan

?? Enhanced parental leave

?? Excellent coffee!

? Volunteer time off

**No recruiters please. At this time we're only accepting applications from UK residents**