Senior Account Executive / Junior Account Manager @ Ted Experience
About Ted Experience:
Bespoke workforce solutions to sell, sample, demonstrate and audit for the world’s largest companies – optimised by Ted-technology.
At Ted, we blend expert staffing, innovative technology, and streamlined processes to remove the typical challenges associated with working with people at scale. We simplify everything from recruitment and training to deployment and management, ensuring that our clients can focus on their core business while we handle the intricacies of workforce management. It's about delivering exceptional results with minimal hassle—people management, made easy.
About The Role:
This role oversees the planning used at the heart of our business and for one of our most key clients, working on an account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging Ted Tech for data-informed business decisions. This role is challenging, target driven and is operationally complex.
Role Objectives & Responsibilities:
- To ensure that campaign execution output of the agency [planning, scheduling and project management] is executed as planned and that client expectations are exceeded.
- To ensure accuracy in store planning and scheduling, diligently managing issues from trade and working with clients to find and communicate solutions, leveraging various sources of data for data-driven decision making, driving executional excellence and speed in deployment.
- Working closely with our clients to effectively manage planning and scheduling of stores and store issues
- Management of overall campaign target tracking (planned vs. actual) and advising on store selection based on previous performance, leveraging multiple sources of data for key decision making.
- Prepare and distribute work schedules to the workforce, ensuring timely and accurate delivery. Coordinate with relevant departments to adjust schedules as needed.
- Ensure staff booking portal is maintained and accurate to staff attendance and change of circumstance for new starters training and shadowing days
- Monitor payroll enquiries email inbox for travel expense related-queries – respond to queries and resolve issues with assistance of the Senior Account Manager / Finance Director
About you:
- Minimum of 2-years working within a similar role in a staffing agency / brand experience agency and/or field marketing agency alongside having experience in working in Operational /Client Services / Account Management teams.
- Highly presentable and ability to personally convey our brand attributes – professional, knowledgeable, confident, honest, and trustworthy.
- A highly ‘detail orientated’ individual.
- A brilliant and clear communicator.
- A decent level of social capabilities played out in building relationships with internal employees and senior stakeholders.
- Aptitude for system processes, development, and compliance management of online databases.
- Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time.
- Fluency in Microsoft PowerPoint for building client-facing presentation decks, as well as training materials for wider external teams.
- High level of written English and eye for detail in producing both internal and external copy
- Excellent attention to detail and meticulous personal admin.
- Highly motivated and disciplined individual able to work on their own initiative and ‘make things happen’ through a determined resolute approach.
What Ted Can Offer You
- Defined KPIs and bonus structure
- Competitive basic salary
- Gym Membership
- Premium healthcare package
- 28 days holiday (inc. bank holidays)
- A supportive senior leadership team
- A business environment focused on your growth vision to match your ambitions
- A great work and play culture
- Independently owned by and run by the senior team
- A familial vibe where you can truly be yourself with no politics & no bullshit
If you feel that you are a good fit for the above then please feel free to apply. Also let your friends and/or colleagues know if you feel they may be a good fit too.
**A full and much more in depth Job description is available which outlines the role in real key detail**