Account Executive (Entry-Level)

Account Executive - Customer Excellence

Manchester

Our benefits include: Extra Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed!

We’re currently looking for an Account Executive to join our Customer Excellence team, where you’ll be championing world class customer service by dealing with inbound sales enquiries - making sure to upsell and cross-sell wherever possible.

As part of the dedicated Sales Team, you’ll be working with customers from a variety of sources where you'll thrive in a fast-paced environment and push to continually hit targets through your sales techniques.

This is your chance to be part of something BIG; this role offers plenty of opportunity for growth and development, giving you a chance to gain invaluable insight into multiple facets of HSS, and allowing you to reach your full potential. With an amazing, driven team culture, there are lots of exciting incentives, challenges and games take place all within our brand new HQ!???????

What you’ll be doing:

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
• Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment

What do you bring?

The successful candidate will have:

• Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
• Resilience and tenacity
• Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach
• Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met???????

At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!

We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.