Cleaning Supervisor

To ensure that the specification is fully implemented and adhered to.

To ensure that a consistently high standard of service is delivered in accordance with the work schedule.

To undertake regular client contact, build relationships and ensure satisfaction with the service delivery.

To ensure all cleaning operatives are complying with customer service.

To ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.

To help train and develop Cleaning Operatives.

To monitor Cleaning Operatives to ensure high standards are delivered and maintained.

To keep the Area Manager fully informed at all times.

To help retain good staff.

To ensure signing in procedures are strictly adhered to.

To communicate Company and Site information to Cleaning Operatives.

To ensure that the Company Health and Safety Policy is properly implemented and adhered to in addition to specific client requirements.

To liaise with Area Manager on key operational issues

To liaise with Area Manager on short fall of hours

To liaise with Area Manager over equipment and machinery requirements

To control supplies and material requirements

Key Skills and Desirables

Flexibility to work additional hours

Previous experience as supervisor/manager in the cleaning industry

Commitment to delivery of excellent customer service

Be results orientated

Previous supervisory experience

Able to communicate in a clear and concise manner

Possess strong interpersonal skills

Be self-motivated and able to motivate staff

Possess good organisational skills

Personal presentation to a high standard at all times

Basic numerical capability

Capable of implementing actions to resolve simple problems

Capable of identifying and implementing quality improvements

Ability to build relationships

About Us

The Floorbrite Group is one of the leading commercial cleaning and facilities service providers in the UK, providing daily, industrial and window cleaning services to all sectors of industry. Our services are already being used by companies throughout the North West, North East, South East, the Midlands and Yorkshire.

With over 40 years experience in the industry and still a family run business. The next generation of Floorbrite will ensure that we still treat our customers with the same care and attention as when we first began in 1972.

The Floorbrite Group is committed to creating a work environment that is diverse and is proud to be an equal opportunity employer.

JBRP1_UKTJ