Service Depot Manager

Marshall Fleet Solutions (MFS) are currently seeking a depot manager to manage their Croydon service depot.

SCOPE OF RESPONSIBILITY:

• To manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met

• To input into the overall contract management team as required in order to ensure that the relevant key contract objectives are achieved

• To maintain and build employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets

• Manage Both Direct and Indirect staff and ensure performance is monitored

• Manage the budgeted site hours and ensure invoicing is carried out on a daily basis and kept upto date

• To manage all Workshop P&L / KPI's, Direct and Indirect Costs, Productivity & Compliance objectives

• Ensure all paperwork including Invoicing is completed as part of a daily task and any issues escalated to the BSM

• To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation

• Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration

• To undertake departmental/resource planning and delivery against these plans

• To provide the required operational information and to ensure that departmental systems/reports are maintained

• To deal with any disciplinary/grievance matters in line with Company procedures

• To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations

• To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions

• To build rapport, develop trust and respect from both internal and external customers

• To provide daily/weekly operational reports and status updates and review as required

• To ensure the timely investigation and resolution of operational and Health and Safety issues

• To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company appraisal process

• To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning

• To undertake such duties as may be reasonably required for the effective operation of the function

• To contribute towards the continuous improvement of processes/methods and operating practices within the department

• Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike.

Education:

• A formal qualification in the repair and servicing of road vehicles

Experience:

• Minimum of 5 years in depth experience of operational procedures and standards.
• Experience of Process Review & Implementation.
• Experience of people management and leadership within a professional business environment
• Understanding of operational KPIs and the implications of quality & VOSA's "Guide to Maintaining Roadworthiness."
• Working knowledge of Disciplinary and Grievance procedures
• Has practical understanding of using information technology and systems
• Experience of the management of Health and Safety
• Experience of managing Key Performance Indicators and finances
• Experience of establishing and building positive and effective customer relationships.

Knowledge and Skills:

• Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business.
• Can balance and forward plan the day to day thinking and can assess the commercial implications of plans and actions taken.
• Is an effective time planner with the ability to balance workloads and work to set deadlines.
• Can demonstrate commercial awareness and understands the contractual operating environment.
• Is able to operate fluently with the Microsoft Word, Excel, PowerPoint and Outlook
• Is able to communicate effectively, both verbally and in writing.
• Can demonstrate sound planning and control skills in order to achieve KPI's as well as developing the operation to achieve
• Is able to appropriately report at operational status review meetings

ADDITIONAL LOCAL NEEDS

• To support local operations as and when required