Our client is an established developer with a great reputation in the sector. They have a superb opening for an experienced New Home Sales Negotiator to cover developments in the Suffolk area. The Shift pattern for this role is 5 days (Thursday to Monday) including weekends and 2 days off in the week.
* You must have property sales experience to be considered for this role
- Basic salary up to 28K OTE 53K
Duties include:
- Taking ownership of the development sales , show homes and public areas conducting monthly sales excellence audits to ensure all areas are always maintained and presented to the highest standard.
- Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirement accurately via the inhouse database and convert to site visit or appointment.
- Qualify customers, establishing moving position and timescales, needs and financial situation. Develop credible solutions securing reservations with maximising revenue and margin.
- Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
- Secures customer reservations ensuring sales targets are met, works closely with the in house legal teams and sales admin to ensure sales progress to completion efficiently and in a timely manner.
- Maximises sales of unit upgrades supporting customers throughout the selection process, processing orders, taking payment, and ensuring all Options are installed prior to completion.
- Act as the key point of contact for the customer, providing a high level of customer service maximising customer recommendation scores.
- Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
- Undertake new home inspections ensuring any issues are flagged with site management and resolved prior to move in, introduces the customer to their new home, ensure familiarisation, and ‘after care’ of those customers at defined intervals following their move-in date.