Maintenance Fleet Controller – UK Leader in EV & Fleet Management

Maintenance Fleet Controller – UK Leader in EV & Fleet Management

The Package:

• £30,000 - £35,000 basic salary
• 5% Bonus
• 10%+ Pension
• Flexible benefits package

Background

As one of the fastest growing EV & Fleet Management providers in the UK, they have the expertise and know how to get the most out of a fleet! Providing an end-to-end solution for its customers, they are championing the best in service delivery with cutting edge solutions that are reenforcing their position as a market leader.

Due to their continued growth in the UK and with the backing of their parent business, they are looking for Maintenance Fleet Controllers to drive the business and its customers forward.

The Role:

You will be responsible for effective delivery of day-to-day activities and strategic understanding of what is best for the customers with key relationships. To ensure the effective delivery of technical & customer service; with a specific focus on vehicle cost authorisations & downtime, to deliver the most cost effective solution to a customer and to ensure that all KPIs/SLAs and statutory requirements are met in full at all times.

If you are looking for a business that strive to be the very best in what they do and have a positive out look for themselves as a business and its customers being integral to how they work, then this is the business for you. This is a growth area within the business and are looking to add to the team with a knowledgeable, strategic and diligent individual.

In addition but not limited to:

• To be the dedicated point of contact for all maintenance, refurbishment and accident repairs.
• To provide appropriate challenge to all costs for vehicle repairs using technical rulesets.
• To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.
• To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs.
• To update systems to create a maintenance history and work orders.
• Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business.
• Expedite chasing of VOR parts with dealer and manufacturers.
• Liaising manufacturers customer service teams for warranty and parts back orders.

About you:

They are looking for an individual who takes initiative and has a willingness to learn, not for perfection!

• Have worked in a manufacturer’s franchised dealership in workshop & service desk environments.
• Extensive knowledge of the repair and maintenance of motor vehicles (including EV)
• Experience of working in a cost approval & audit function.
• Ability to forge both internal and external relationships at multiple levels.
• Strong interpersonal and negotiation skills.
• Proven ability to plan, problem solve and prioritise
• High level of competence in Excel.
• Highly driven with ability to work to deadlines and deliver results.
• Strong telephone-based communication skills.

If you think you possess these skills and are looking for an opportunity where you can really take ownership of your career, then our client could be perfect for you.