Operations Manager (Care and Supported Housing - Learning Disabilities)

Operations Manager Dacorum (Care & Supported Housing - Learning Disabilities)

37.5 hours per week - 42,588 per annum

Who We Are

Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 9,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities.

About the Role

As a Care and Supported Housing (C&SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of services in Dacorum. Overseeing 2 supported living schemes and outreach services, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of the people we support, ensuring the people we support have a good quality of life.

Key Responsibilities

Regulation:

• Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.
• Maintain adherence to National Standards for semi-independent provision.

Support Services:

• Deliver high-quality, person-centered care and support services.
• Champion positive risk-taking cultures and promote independence.
• Facilitate effective communication with people we support and stakeholders.

Service Development:

• Drive the development of new services and transformation initiatives.
• Foster key relationships with commissioners and regulatory bodies.

Staff Matters:

• Lead recruitment, induction, and development of staff members.
• Promote a culture of learning, reflection, and continuous improvement.

Management:

• Develop annual plans and uphold organizational policies and procedures.
• Conduct audits and implement quality improvement measures.
• Ensure compliance with contractual and regulatory requirements.

Leadership:

• Excellent leadership and change management skills.
• Exceptional communication and interpersonal skills.
• Ability to inspire, motivate, and develop a team.
• Strong problem-solving and decision-making abilities.
• High level of organisational and time management skills.

Premises:

• Oversee maintenance, health, and safety concerns.
• Manage service finances and procurement processes.

Records, Reports, and Administration:

• Maintain accurate records and produce clear reports.
• Ensure compliance with organizational key performance indicators.

Special Conditions of Service

• Flexibility in working hours, including evenings, bank holidays, and weekends if required.
• Participation in an on-call rota.

Why Hightown?

At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds.

The Benefits:

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• 42,588 for a 37.5 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Fully paid DBS

How to Apply

If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Care and Supported Housing Operations Manager role, please click the link or visit our website and submit your application today.

Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve.

Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

We are an Equal Opportunities & Disability Confident Employer.