Customer Experience Manager

Arthur are partnered with a General Insurer who are seeking a Customer Experience Manager to join their Customer Journey team to improve and develop the customer journey. This is a full time, permanent position operating on a hybrid basis (2 days in the office).

Main Duties:

• Educate the business and senior leadership team on customer journey
• Assist with strategic plans and projects based off data insights
• Establish and implement CX plans across the group
• Build dashboards / data tracking

Experience/Qualifications:

• x5 years within a Customer Experience/Insights role
• Insurance background (ideally general insurance)
• CX recognised qualification
• Team management experience is advantageous but not essential