Here at Apprentify we are recruiting on behalf of our client in Central London for an Account Manager to join their growing SaaS business.
What they do:
We are a SaaS platform that enables brands to increase the efficiency of their paid search by unlocking opportunities to generate more revenue and reduce cost.
We are looking to hire an Account Manager who will be responsible for the smooth running of our Customer Experience department. You will be focussed on nurturing customer relationships, driving usage of the platform, supporting the CX team as well as spotting upsell opportunities.
In this role you will be responsible for:
- Customer usage / renewals
- Generating good news stories/ case studies
- Opening opportunities for upselling
- Bringing organisation to our Customer Experience department
Reporting and analysis
- Monitor and report on platform usage
- Work with Marketing to develop a comms plan for our customers
- Pull out insights from the platform to support with regular client calls
- Maintaining the CRM
- Maintain customer account plans
- Organise customer interactions with the CX team
Grow the client account base
- You will be expected to spot and qualify opportunity for us to grow our presence within our existing account base
- You will be expected to book new meetings through asking for referrals or introductions to new contact
What we need from you
- Demonstration of: drive, passion, curiosity, coachability, persistence, interest in people/ desire to build relationships, ‘Get stuff done’ attitude
- Ability to manage multiple tasks and priorities in a fast-paced, start-up environment.
- Ability to demonstrate strong organisation skills
- Strong written and verbal communication skills
- Ability to problem solve
- Open to roll your sleeves up and get involved in other business projects where required
- An interest in marketing and supporting brands maximise the efficiency of their paid media investment
What We Offer:
- Central London office (Aldgate) with creative workspace areas, booths for team collaboration and pods for private meetings
- Free Barista coffee station before 11am and free beer/ cider
- Hybrid working (Tuesday-Thursday are our office days)
- Nest Pension
- Pet friendly office
- 25 days holiday
- Direct exposure to C-suite
- Opportunity to craft your own career progression
- A supportive and collaborative work environment.