CRM Manager

My client is a retailer with sustainability at their core. They are embarking of a period of growth from start-up to scale up and now is an incredibly exciting time to join the team.

The business is well funded and the team has grown significantly since their launch.

They sit in a growing and sustainable sector and contribute to a better planet.

There are exciting plans afoot and with that comes the need to hire an experienced CRM Manager as they launch a new product later this year.

The successful hire will lead CRM and email strategies to grow engagement, brand presence and drive revenue growth.

The role

• Own and deliver a best in class email marketing strategy to enhance loyalty and improve LTV
• Own all customer touchpoints both pre and post purchase
• Plan and implement data capture initiatives to develop personas and targeted comms
• Partner with colleagues in ecommerce to refine and improve the customer journey based on data driven insights
• Monitor and report on KPIs, delivering actionable insight to inform future campaigns and optimisations
• Take ownership of multi-channel customer messaging to improve loyalty and LTV

The person

• Someone with a combination of analytical skills, creativity and a deep understanding of CRM.
• Proven experience delivering highly segmented and personalised CRM campaigns
• Enjoys working in a fast paced environment and isn’t afraid to get their hands dirty
• Strong communication skills and an eye for detail

For much more information please apply immediately.