Sales Support Executive

Summary of main purpose of the job:

The role of Sales Support Executive is to provide dedicated support to the Sales Team, our reseller and key account clients. Working in the main with the Bisley Account Managers, this role takes the form of providing quotations, technical support, completion of Special Requests and project support, along with providing advice, answering queries internally and externally, as well as general customer support duties. There will also be interaction with our Designers and other departments, to interrogate customer briefs, help to provide innovative Bisley solutions and to deliver a first class customer and product experience.

Bisley is ever evolving our smart technology offering and as part of the Sales Support role, the chosen candidate will learn and understand our smart technology offering so that along with the Sales Team, they can provide the latest technology-based solutions around their requirements.

There will be the requirement to attend customer meetings, site visits and project meetings in order to discuss specific projects or product requirements both internally and externally, as well as being able to host customer visits to the Bisley showroom.

The role will also be required to liaise with Bisley Customer Services and other departments in the processing of quotations, bids and processing, and management of projects and orders. There will also be the requirement in this role to provide support to the CEO and other Board Members as well as the Customer Experience Director and the Sales Directors.

Company overview:

Bisley is the largest manufacturer of steel office storage systems in the UK as well as offering a full range of office and home furniture. Bisley continues to hold    the position of market leader by investing in vigorous capital expenditure programmes and through its re-investment of 100% of its profits back into the business.

Bisley continues to develop additional product lines and continues to invest in expanding manufacturing capabilities and broadening our product offering within the UK and Global market.

Location: 32 Dallington Street, London, EC1V 0BB                                                             

Hours: 9am–5.30pm Mon-Thursday, 9am- 5pm Friday.

You may be required to work beyond these hours to assist and support events and entertaining in the showroom.

Section/department: Showroom and Sales Support

Reporting to: Emily Jones, Customer Experience Director

Main duties and responsibilities: Sales Support

·      Manage and prioritise through to completion, day – to – day customer requests received via calls, emails, letters or other media.

·      Provide accurate and timely quotations.

·      Ensure that Purchase Orders are correct prior to submission to Customer Services.

·      Raise Special Requests and ensure that they are followed through to allow for order processing.

·      Support customer projects from pre-sales to post-sales.

·      Always provide appropriate and efficient administration systems.

·      Maintain the customer database (Workhorse).

·    Participate in general office administration including answering the telephone and processing post, and other general tasks.

·      Ensure full, prompt, and accurate responses to requests for support from assigned customers.

·      Provide information, and technical information to clients/customers.

·      Process non-standard product enquiries.

·      Produce documents and materials as required, which maintain the Bisley brand and standard and are appropriate to the customer in question.

·    Interrogate briefs, challenging and negotiating as appropriate to ensure the best outcome for Bisley and the customer alike.

·      Achieve individually set objectives for personal development.

·    Shadow Sales team members to gain an understanding of how the sales process works in pursuit of the sales targets.

·      Provide showroom tours and host customer meetings.

Education and qualifications:

• Educated to ‘A’ Level standard or equivalent - Desirable

Knowledge, skills and experience:

• Experience of working in a sales environment - Desirable
• Knowledge of company sales systems and procedures - Desirable
• Understanding of pricing structures, policies and presentation - Desirable
• Product knowledge re-features and advantages - Desirable
• Written presentation skills - Desirable

Training will be provided for the following: -

• An in-depth knowledge of the manufacturing methods, the technical specification and the possibilities and constraints of key products, and the ability to discuss options and advise customers on workable solutions - Desirable
• Problem-solving and delegation skills - Desirable
• Knowledge of pricing and sourcing information from main system - Desirable
• Internal systems (order, manufacturing, and invoicing process; production appreciation) - Desirable

Accountability:

Performance will be measured by:

·    Achievement of team/individual account sales performance.

·    Accuracy and timeliness of output (quotes, information, tenders), responsiveness, quality of support to team and customers.

General:

·     25 days’ holiday, plus bank holidays.

·     Competitive base salary DOE/Commission Plan/EOT (Employee Ownership Trust) after qualifying period.

All staff are expected to:

·    Positively support equality of opportunity and equity of treatment to colleagues in accordance with Bisley’s Equal Opportunities policy.

·    Follow safe working practices as stated in Bisley’s Health and Safety policy.

Contact details:

Human Resource Department, Bisley

Address: Caswell Way Reevesland Ind. Est., Newport, South Wales, NP19 4PW

Tel: 01633 637 383

Fax: 01633 637 384

Website: www.bisley.com

Emily Jones – Customer Experience Director

Phil Westcott – HR Manager