Software Licensing Manager
Nottingham (Hybrid)
45-56k
You are an experienced IT professional with a track record of working in service orientated environments and who is committed to delivering consistent, cost-effective and compliant software management policies/processes across complex digital organisations. This position is a vital, specialist point of contact for the business’s software estate and is responsible for the ownership of license management on a global basis. You will be joining an established team within Digital & Technology Services at a time of unprecedented transformation and will play a proactive role in maturing and continuously developing the function across a global platform.
Define and own the Software Asset Management processes and global software licensing code of practice. Review and update on a regular basis and drive/implement change where necessary across all the business.
Software License Management
You will be responsible for the end-to-end lifecycle of software assets to ensure compliance across the business estate.
- Lead the development and maturity of a digital software asset management function, covering all lifecycle stages from requirements definition through to retirement
- Plan, design, define, implement and manage Software licensing code of practice, processes and procedures in conjunction with stakeholders to ensure current and planned requirements are met. Ensuring standards are maintained with the DTS Quality Management System (QMS)
- Own and develop the Software Asset Management Database and application to ensure correct data is held and reflected in the Configuration Management Database where appropriate.
- Review existing license agreements and identify / document optimisation opportunities which deliver cost efficiencies, ensuring that the business is using the most advantageous licensing agreement with each product supplier
- Work with the DTS Strategic Contracts Manager to deliver external contractual agreements for software products and be responsible for supplier relationship management for these suppliers
- Development of a single source of software information including entitlement, deployment, utilisation, cost etc.
- Ensure end-to-end software asset control points are defined to ensure compliance with commercial and legal software licensing terms.
- Work with Procurement and Legal Services teams to ensure Software License Agreements and End User License Agreements are suitable and risks are identified.
- Identify, manage and escalate any risks in the use of software which may cause the business to be non-compliant – act as service risk manager
- Conduct software audits of the estate to manage compliancy
- Ensure all new license requests are authorised and ensure optimal use of licenses at all times
- Accountability for delivery of all software products in accordance with agreed requirements from business stakeholders
- Build and maintain strong relationships with the business’s peers to ensure all software licensing is compliant and demonstrable cost savings identified through review of licence agreements
- Responsible for ensuring effective management information reporting is generated where required
- Management of customer expectation and delivery to commitments
- Understand the customer’s business and technical environment
- Monitor and predict business demand to enable appropriate planning of software asset capacity and costs
- Manage escalations from stakeholders
- Drive customer focus, service excellence and ultimately the customers’ satisfaction, and set the benchmark for team members
- Contribute to focus groups and other approaches used to review the software asset management process