Night Duty Manager

Night Duty Manager, up to 33,000, South West London

The Night Duty Manager is responsible for overseeing daily operations at the development and acts as the primary point of contact for any issues or incidents involving customers, staff, or visitors.
You will utilise available resources - such as staff and contractors internal It systems - to ensure top-tier service, in line with management contracts, leases, and service standards. Additionally, the Duty Manager will uphold the highest Health & Safety standards and embody the company values.

This company main core values are:
Team Leadership: Lead and manage a team to maintain high standards throughout the development. Participate in the recruitment and development of team members while ensuring compliance with standard operating procedures and HR policies.
Contractor Management: Collaborate with other site team members to oversee contractor management processes. Use the company systems to ensure contracts are executed effectively and that contractor work is monitored for quality and compliance.
Asset Management: Support ongoing asset management routines, ensuring planned maintenance, risk actions, and mobilisation tasks are completed efficiently and on time.

Mobilisation: Assist in the mobilisation process, working closely with clients, the support teams and other stakeholders. Ensure all mobilisation tasks are completed and properly recorded.
Health & Safety: Champion Health & Safety initiatives, ensuring all risks are identified and addressed. Collaborate with team members, contractors, and clients to maintain high health & safety standards. Duties may include routine inspections, alarm checks, and pool water testing.
Driving License: a valid UK driving license (minimum category B) is required to operate a bin tug for waste management in compliance with health and safety regulations.

Person Specification:
At this company responsiveness, precision, and a commitment are highly valued with the common goal to delivering an excellent service.
As a Duty Manager, you are expected to embody the company core values:

Detail-oriented: methodical, and diligent in your work.
Committed: Show passion, and self-discipline in all tasks.
Tech savvy: Be innovative, resourceful, and creative in problem-solving.
Team player: Foster collaboration, communication, and teamwork.

Customer Service:
Represent the company brand with enthusiasm and empathy, both externally and internally.
Always maintain a professional, polite tone in all interactions, including phone calls and emails.
Address complaints or concerns promptly, seeking the appropriate solution with support from the wider team as needed.
Understand and respond to customer needs with empathy.
Pursue further training when necessary, and ensure your team adopts the same approach.

Health & Safety:
This company is committed to ensuring a safe environment for employees, clients, and visitors. Every employee in this company plays a role in upholding this commitment by:
Using smart technology to manage safety routines and improve standards.
Keeping the site, team, and residents safe through dedicated attention to detail in safety inspections and routines.
Responding to complaints in an empathetic being a problem solver.

Financial Management:
Assist the broader team with financial oversight of the development, ensuring adherence to budgets and requesting information when needed.

Compliance:
Ensure compliance with all this company policies, including data protection and safe handling of client or customer information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.