Job Title: Admin Maintenance Support Scheduler
Department: Property Maintenance Support
Location: office based
£32,000- £35,000
Monday - Friday
Job Purpose
The Admin Maintenance Support Scheduler is responsible for overseeing and coordinating maintenance activities across both residential and commercial properties. The role ensures that properties are well-maintained, repairs are carried out promptly, and tenant or client issues are addressed efficiently. This position requires working closely with contractors, clients, and internal teams to provide a smooth and effective maintenance operation.
Key Responsibilities
1. Maintenance Coordination:
- Schedule and manage routine maintenance and emergency repair requests.
- Evaluate and ensure maintenance services are within budget while maintaining high standards of quality.
- Liaise with contractors and maintenance teams to ensure tasks are completed efficiently and on time.
2. Client Relations:
- Respond promptly to maintenance requests and concerns from clients or tenants.
- Foster positive relationships with clients, ensuring their needs are met and their satisfaction is maintained.
- Provide clear communication of maintenance schedules and activities to minimise disruption to tenants or businesses.
- Maintain up-to-date and accurate records of all maintenance activities, including work orders, certificates, access confirmations, and completed repairs.
- Update property management software with job status, client requests, and any related documentation.
- Monitor and manage maintenance budgets to ensure cost-effective operations.
6. Reporting:
- Prepare regular reports on maintenance activities, including expenses and profitability analysis.
- Provide progress updates to the line manager on ongoing maintenance projects and any issues that arise.
Skills & Qualifications:
- Experience in a similar role is essential: Minimum 2 years of relevant experience in maintenance coordination or property management.
- Strong organisational and time-management skills: Ability to manage multiple tasks and schedules efficiently.
- Attention to detail and problem-solving skills: Ensures accuracy in work and resolves issues promptly.
- Proactive and self-motivated: Capable of working independently and anticipating maintenance needs.
- Professional demeanour and strong work ethic: Exhibits professionalism in communication and interactions.
- Positive attitude: Maintains a positive and cooperative approach in dealing with clients and colleagues.
- Excellent communication and interpersonal skills: Able to communicate effectively with clients, contractors, and team members.
- Proficient in property maintenance software and Microsoft Office Suite: Competent in using digital tools to manage records and communications.
- Perfect verbal and written English skills: Clear and concise communication is essential.
Working Conditions:
- Primarily office-based with occasional site visits if necessary.
Please contact Sommer if you have any questions regarding this post - sommer.currie@sourcedexperts.com.
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