2nd/3rd Line IT Support Engineer - Reading - New Role

2nd/3rd Line IT Support Engineer - Reading - New Role

Salary: £30,000 - £36,000 + Hybrid + Good Benefits Package

A leading organisation with offices throughout the globe requires a 2nd/3rd Line IT Support Engineer to join its growing support function. This is an excellent opportunity to join a collaborative and close-knit IT team that are spread across the UK, where you will enjoy a great working environment, strong learning culture and have the opportunity to become a key part of a supportive and collaborative IT team that will aid the development of your career!

The Role:

You will be involved in a wide variety of tasks to serve the needs of the business. A key part of your role will be analysing and resolving end-user hardware, software and connectivity issues both desk-side and remotely supporting employees. Upon joining the team, your task will be to contribute to the resolution of operational problems by working collaboratively with your peers. To be successful in this role, your problem solving and customer facing skills will be important as you will work with a wide variety of internal clients.

About You:

You will have the following:

• Experience of supporting Microsoft Windows environments - including Windows 10/11, Active Directory, Office 365, Networking (DNS administration).
• Strong knowledge of PC hardware coupled with the ability to set up, configure, and rebuild workstations.
• Experience of providing onsite/remote support, prepping and installing equipment for new starters, software and hardware installs and troubleshooting network issues and patching
• Excellent customer relationship, communications and interpersonal skills with prior experience in a similar customer service role.
• Experience with a ticketing system.
• A driving license and access to a vehicle.

Benefits include:

As well as a competitive salary you can expect continuous opportunities to develop and progress your career, a great learning culture and working environment, flexible hours, a competitive benefits package and much more.

Please send CV for a full job description and an informal chat about the role.