Everybody is a fast-growing digital agency that puts people first. We believe that great work comes from giving the right people the right environment to grow. Our mission is to empower healthcare and wellness brands to thrive in the digital world by driving their marketing strategy and generating meaningful impact.
Senior Account Manager
Location: London, Hybrid
Reports to: Client Partner, UK
Direct Reports: No
Travel: Occasional business travel required
As a Senior Account Manager, you will be responsible for client satisfaction and the successful discovery of client needs and subsequent delivery of digital marketing campaigns across your client accounts. You will be the key agency point person to aid in building trusting client relationships through strong financial, collaboration and organisational skills. You will have experience working closely with internal agency teams to formulate bespoke and innovative solutions to our clients’ business challenges, in a commercially viable way.
What you’ll be doing
- Understand client objectives, challenges, and industry trends to develop tailored digital marketing projects that meet and exceed client expectations.
- Being able to immerse yourself in completely understanding your client business and needs will be imperative to the success of this role.
- Initial briefing will be paramount for new clients but also having ongoing discussions with existing clients on strategy shifts, performance based adjustments or new information should be a priority focus.
- Dependent on client, Senior Account Managers will also be responsible for the briefing process and leading the team to develop proposal budgets and SOW. This will be the basis of the work that is performed for that client during the duration of the account.
- Be a key client contact across your portfolio of accounts, building strong relationships.
- This will be achieved through setting up and fostering consistent communications and providing various touchpoint opportunities for the conversation and knowledge sharing.
- Having recurring Agency to Client weekly and bi-weekly status calls to inform the client on updates on current and upcoming deliverables
- Reconciliation on a monthly basis so that the client is aligned with invoices that will be sent
- Lead and collaborate with internal teams to deliver client projects and deliverables.
- Briefing in projects, tasks, deliverables and client requests to each of the agency teams
- This includes QA of deliverables and/or requests to ensure that they are aligned with the brand and initial brief to ensure client satisfaction. Client Services is the last touchpoint prior to a piece of work being delivered.
- Lastly, we also want to make sure that each of these individual tasks continue to align to the overarching strategy that was created, SAM’s will be at the forefront of keeping this inline.
- Identify upsell and cross-sell opportunities within existing client accounts and work with the senior members of the account service team to bring growth ideas and opportunities to our clients.
- Continuing to work with internal teams on the services/deliverable and opportunities that the agency provides will aid in being able to fully understand the clients needs and how the agency can best support
- Organic growth of our existing accounts should always be front of mind but most effective when it makes sense for both agency and client alike.
- Foster a collaborative and positive work environment, encouraging teamwork, creativity, and innovation.
- Client Services should lead the internal client teams in a positive and collaborative approach that ultimately leads to a successful outcome.
- Senior Account Managers should use their excellent communication and teamwork skills to foster excellence from our internal teams that results in work that delights our clients.
- Budget and Account Management
- Working with project management the Senior Account Manager will support in successful delivery of projects to time and budget
- Reconciliations to ensure that our clients and finance team to ensure invoicing is completed successfully by month end deadlines.
- Stay informed about industry trends, competitor activities, and emerging technologies to inform strategic recommendations and business development efforts.
What you’ll bring
- ?It is essential you have an in-depth understanding of digital marketing (including SEO, PPC, media, social, content, measurement and digital research) and how they are used to achieve different goals
- You must have ?evidence of previous success in a digital agency account management role as a Senior Account Manager or Account Manager
- ?Proven experience in developing strong and trusting client relationships
- ?Exceptional commercial acumen
- ?Experience working collaboratively with different business teams
- ?Ability to communicate across all business levels
- ?First class writing and presentation skills
- ?Strong organisational skills
- ?Exceptional eye for detail
- ?Previous experience working for health and wellness clients is preferred
- ?Passionate about digital marketing with a natural curiosity to learn more
Our values
- We do excellent work
- We keep our word
- We do the right thing
- We do good
- We find a better way
What you’ll get in return
We want your time at Everybody to be the best place you’ve worked - professionally and personally. So, our people offer has been designed to put you at the heart of everything we do, entrusting our people to work in a way that works best for them. We offer:
- Fully flexible working – work at home or in the office whenever suits you with flexible start and finish times
- Work from anywhere for 6 weeks of the year
- Quarterly wellbeing allowance or monthly Class Pass credits
- 25 days annual leave (pro rata)
- 4.5% matched pension contribution
- Enhanced parental leave packages
- Private medical insurance, eye care and EAP
- Cycle to work scheme
- Training and development opportunities
- Annual bonus potential
- Employee referral reward
- Quarterly connection days and socials
What’s more, Everybody are focused on maintaining an inclusive work culture with an aim of becoming the best place to work. We’re an equal opportunity employer, our policies do not discriminate either directly or indirectly on the grounds of age, disability, gender, gender reassignment, transgender identity, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other personal characteristics.
Please note that due to the high volume of applications, we are unable to respond to each applicant individually.