About Kingspan Water and Energy
Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil and Agri storage solutions, Hot Water Cylinders, Service and Telemetry.
Scope of Role
This role will help to provide excellent customer service to new and existing customers via telephone or email. This is a key role to ensure customers renewals are re-secured at the end of their contracted periods and to develop new business for Kingspan.
This role will require being onsite in the Gilford Road site for training and will move to a hybrid role. Working hours 8.15am-5pm Monday to Thursday and 8.30am-4pm on Fridays.
Key Responsibilities
- Inbound queries by telephone and email from new and existing customers.
- Resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently and producing quotes.
- Logging of site visits, including organising part orders and delivery
- Maintain high accuracy in all aspects of order processing including processing of credit card transactions.
- Achieve KPI Sales Targets as set by the Service Manager.
- Develop new business opportunities and maintain a healthy pipeline for future sales.
- Recording and tracking of sales.
- Develop knowledge of Kingspan’s products and services.
- Analyze customer needs and recommend the best solutions.
- Build and maintain key stakeholder relationships e.g. field engineers.
Essential Criteria
- GCSE passes (or equivalent) including English and Maths
- Excellent phone etiquette skills
- Strong data entry skills
- Experience dealing with calls and queries within a formal customer service environment.
- Sales experience with the ability and desire to sell.
- Excellent communication skills both verbal and written.
- Excellent organisational and planning skills
Benefits:
- Career Scope and Advancement: As we continue to grow, new positions and opportunities are available, offering accelerated careers (locally and globally) for the right person.
- Additional Scope and Career Development: As part of the Kingspan group, you will have access to incredible developmental programs and initiatives, in addition to having access to our internal job boards and opportunities - locally and globally.
- Skills Development: With the fast-paced nature of our business and a high degree of collaboration, your new role is diverse and multifaceted - making you a more versatile employee with a broadened skill set.
- Mentorship and development: At Kingspan, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.
- Culture: We have a great team culture, highly collaborative, supportive and social. Together we innovate, collaborate and work together to provide excellence.
- Corporate Social Responsibility: Through Planet Passionate, we're playing our part by driving energy and carbon out of our business operations and supply chain, as well as increasing our recycling of rainwater and waste, while also accelerating our participation in the circular economy.
Please apply today to be considered for this exciting role.
Kingspan is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.