People and Culture Partner

Contract: Permanent, full-time 

Hours: 35 hours per week 

Salary: £42,000-£45000 

Annual Leave: 30 days + 8 public holidays 

Location: International House London, Covent Garden (Hybrid work arrangement)

Reports to: Director of People and Culture  

Line Manager for: People and Culture Coordinator 

About International House London: 

Located in the vibrant heart of London, International House London is a leading language school offering a variety of English and modern language courses. We are renowned for our teacher training programs and seasonal courses for young learners, accredited by the British Council and EAQUALS. Learn more about us at www.ihlondon.com/why-us/about-ih-london/international-house-trust/. 

Role Overview: 

We are looking for a People and Culture Partner at IH London who will be working closely with the Director of People and Culture and the business stakeholders to implement the People strategy for responsible departments.  

This is truly a generalist role and work will have exposure to all areas of HR, as well as the opportunity to lead several people initiatives and projects. 

Key responsibilities:   

• Act as a trusted partner for responsible areas of the organisation, meeting regularly with business stakeholders to develop a clear understanding of priorities and identify emerging issues, offering proactive support. 
• Develop positive and supportive relationships with external and internal customers, and to provide them with excellent service.  
• Provide professional advice and resolutions on all employee relations matters, guiding managers through the process and maintaining positive union relations.  
• Produce the regular quarterly and annual HR reports, identifying trends and making recommendations based on data.  
• Support the P&C Coordinator in managing the employee life cycle, performance, and development, while improving processes, overseeing payroll accuracy, and ensuring excellent customer experience and alignment with organizational values.  
• Advise on recruitment strategies, ensure compliance with protocols, assist with campaign management, and act as the P&C representative in job evaluations.  
• Review and update people-related policies, ensuring compliance and alignment with organisational values, while providing advice and training on policies, GDPR, and recruitment. 
• Collaborate with the People and Culture team, fostering a positive environment, and line manage the Coordinator by setting and monitoring objectives aligned with organisational strategy.  
• Collaborate with the Director of People and Culture on projects such as system implementation, benefits analysis and DE&I initiatives.  
• Proactively identify operational and cultural areas that could be improved in line with equality, diversity and inclusion ambitions and work within the framework of the IHL Safeguarding policy, contributing to the development of an enhanced culture of safety for students.  

Qualifications and Experience: 

We are looking for an HR professional who is CIPD Level 5 or 7 qualified, with strong partnering experience in medium-sized organisations. Up to date knowledge of employment legislation and experience/knowledge of different contractual relationships is a must. Ideal candidate should be able to articulate complex HR matters clearly to different audience groups and have a solution focused mindset. 

It is desirable to have experience with ADP and other HR systems as we are going through digital transformation across the organisation and this role will play a key part in leading change and finding efficiencies in process and system improvement for the team as well as the business.  

To access the job description for the role, please email recruitment-team@ihlondon.com.

Why Join Us: 

• Be part of a forward-thinking team that values innovation and inclusivity. 
• Opportunity to lead transformative HR initiatives in an internationally recognized educational institution. 
• Competitive salary package with extensive benefits and professional development opportunities. 

What we can offer:    

• 30 days of annual leave + 8 Bank Holidays   
• Fun and friendly working environment   
• Free language training for IH courses   
• Perks at work   
• 20% off all food and drink at the onsite Café   
• Health Cash Plan   
• Pension   
• EAP by Bupa   
• Cycle to work scheme   

To Apply: 

Please submit your CV outlining your experience for the role to recruitment-team@ihlondon.com with a short paragraph explaining why you believe you are the right candidate and why you are interested in this role.  

Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and Police Check (if living abroad) that are considered satisfactory to IHLondon.  

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.  

International House London’s Values: 

Ethical, Inclusive, Innovative, Passionate, Professional