bet365
manchester
Full Time
Permanent
Who we are looking for
A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times.
Being a technical service desk, our goal is to ensure that our internal customers have sufficient equipment and resources to perform their roles. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service.
In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team Leaders and Engineers. You will also be a key contributor in new starter on boarding, as well as suggesting and incorporating new changes into the team.
You must have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels.
As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days a week.
Preferred skills and experience
Main Responsibilities
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdf.
bet365
manchester
Full Time
Permanent