Mode Search are exclusively partnered with an exciting luxury RTW fashion in their search for a Retail Operations & Client Services Manager
This newly created position is due to the brand experiencing rapid growth, offering career progression opportunities.
Based in West London, this is a full-time office-based position reporting to the Director of private clients.
The successful applicant will be responsible for maintaining focus on consistency and excellence in all retail operations, applying Central Guidelines, and providing prompt and accurate operational and administrative support to the local Retail teams.
The Role
- Ensure all systems operate smoothly and align with the brand's quality standards
- Maximize the efficiency of all business procedures
- Establish production KPIs and conduct quality assessments
- Monitor daily operations and address potential issues when they arise
- Build processes that meet our business objectives and ensure compliance
- Monitor financial data and recommend solutions that will improve profitability
- Coordinate with the HR department to ensure our hiring plans meet our business needs
- Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
- Lead, motivate, and support the team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
- Work closely with legal and safety departments to ensure that activities remain compliant
- Oversee materials and inventory
- Conduct budget reviews and report cost plans to upper management
Requirements
- Flexible on both domestic and international travel
- A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred but not mandatory.
- Proven experience in retail operations management, preferably in a multi-store environment.
- Experience in dealing with multiple Wholesale account
- Excellent analytical and problem-solving skills with a keen attention to detail.
Please note that due to the high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.
If your application is successful, you will be contacted by us in due course.
You can also email your resume directly to us at info@modesearch.co.uk if you would like to apply.