Service Desk Engineer

Service Desk Engineer

Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence!

The Benefits We Offer

• A competitive salary starting up to £26,500 with shift allowance and further benefits
• 25 days annual holiday, bank holidays and birthday off
• Development through the company with training opportunities and career progression
• Office based in Stoke-on-Trent, full time office-based role with shift pattern
• Exciting employee benefits and bonus scheme
• Income protection and life assurance policies
• Tax free childcare scheme and eye care for staff
• Company pension

Key Responsibilities

• As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them in their day to day role
• You will be ensuring that all calls and emails are dealt with in a prompt and timely manner
• Logging tickets in order to track issues and escalation where necessary
• Proactively working with a team to gain the best solution in line with incident SLA
• Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role

Our Ideal Candidate

• Strong customer service skills and ability to communicate
• Analytical & trouble shooting skills
• Ability to self-manage work in own capacity
• Keen to learn and adaptable
• Commercial experience in service management
• Existing IT skills and strong foundation of knowledge
• Active directory experience

Join us and become part of an ever-growing team that is passionate about IT! If you're ready to take your career to new heights and make a meaningful impact, apply now and let's build something extraordinary together!

The Next Steps

Please either apply by clicking online or emailing me directly to ash.pierce@searchability.com. For further information on the role please feel free to call directly on 07719 983835.

By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Ash Pierce. I look forward to hearing from you.