ROLE PURPOSE
Deliver a high-quality medical information service to external customers and internal colleagues. Devise and implement strategy for continuous improvement of the Medical Information Department, in line with industry best-practice and developments.
MAIN RESPONSIBLITIES (include but not limited to)
- Ensure department fully complies with GDP, medical device directive guidance and ABPI code of practice
- Responsible for updating and maintaining compliance with medical information SOPs
- Responsible for the delivery of response to medical information
- Updating, creating and maintaining standard response letters, FAQs and medical information content for each product as required
- Ensure adverse event reporting and pharmacovigilance responsibilities as required by the marketing authorization holder are completed
- Responsible for line management of Medical Information and PV team
- Ensuring individual and department stay up to date with relevant medical information and pharmacovigilance changes and best practice
- Assessing changes to business, systems and regulation to proactively maintain effective and efficient provision of MI and PV service
- Review and continuous improvement of the MI and PV processes to drive service delivery and productivity
- Maintain Medical Information system ensuring IT systems function correctly and meet department needs
- Liaise with global teams on implementation of IT systems
- Is the Information Governance Manager supported by local DPO
KEY WORKING RELATIONSHIPS
- Medical affairs colleagues (Regulatory Affairs, Scientific Advisors, MSL colleagues) to work as a team and deliver the medical plan
- Commercial colleagues in marketing and sales to ensure activities are fair, balanced and compliant
- Global colleagues to align on Medical Information and PV activity, research and global medical projects
- Quality Assurance for coordination of PV and product complaints and implementation of new regulation and requirements
- MPUK PV colleagues to ensure alignment of and collaboration on PV and MI activities
QUALIFICATIONS, EXPERIENCE & KNOWLEDGE
- Life sciences degree (mandatory)
- Experience (5 years+ is desirable) in medical information (mandatory)
- In depth working knowledge and awareness of the ABPI Code (desirable)
- Reviewer of medical and marketing materials (mandatory)
- Analytical skills with the ability to understand and simplify complex medical messages
- Ability to communicate with clarity and accuracy.
- Knowledge and understanding of pharmacovigilance processes (desirable)
COMPETENCY REQUIREMENTS
- Teamworking - Champions working together to create a culture of mutual respect; ensures real collaboration and true involvement. Uses strengths and the expertise of others to create and celebrate team success.
- Passion for results - Demonstrates energy and drive in delivering results. Is proactive in approach and efficient and effective. Focuses on the end goal.
- Personal Accountability - Takes responsibility for self and actions. Takes the initiative and is proactive. Is willing to stand up and be counted and do the right thing.
- Open and Transparent - Gives and accepts regular honest constructive feedback and speaks the truth. Approaches working with others with positive intent. Brings disagreement out into the open and seeks to define solutions that everyone can endorse.
- Developing Self and Others - Takes responsibility and demonstrates commitment to own development. Uses all situations as potential learning opportunities. Supports and encourages others to develop their knowledge and behaviours.
- Innovation - Challenges thinking to bring about improvements. Seeks to gain understanding of a topic and generate new ideas and new ways of working. Is flexible and agile and delivers different and better solutions. Embraces change, learn from mistakes and takes smart risks
ABOUT US
Since creating one of the first anti-wrinkle moisturising creams in 1953, Merz has been a driver in innovation in the field of aesthetic medicine.
We continue to expand our leadership in medical aesthetics through the unique treatment solutions we provide and our global professional training and education platforms. We believe the aesthetic medicine is an integral part of wellness and self-care, and whether a patient’s goal is rejuvenation or prevention, the real outcome of an aesthetic treatment is how they feel.
Merz Aesthetics is committed to advancing medicine in aesthetics, striving to fulfil Merz’ vision: To help people look better, feel better, and live better.
We offer an aesthetic portfolio with a range of treatment options (device and injectables) that allows Healthcare Professionals to use Merz Aesthetics technologies to treat a broad range of patients’ concerns. Our comprehensive product offering ranges from a full line of dermal fillers and skin-tightening and lifting device.