Concierge

Concierge

Location: Southwest London
Salary: £23,000 - £24,500 per annum, dependent on experience

4 days on, 4 days off 7 AM to 5 PM

Job Overview:
We are looking for a professional Concierge / Resident Services Officer to deliver exceptional front-of-house services in a luxury residential building. You will manage resident queries, oversee security, coordinate maintenance, and ensure the cleanliness of common areas.

Key Responsibilities:

• Resident and Guest Assistance: Welcome residents and guests, manage queries, provide information about amenities, and handle deliveries.
• Visitor Management: Register and monitor visitors while enforcing security protocols.
• Communication: Act as the main contact for residents, relaying concerns and maintaining professional communication.
• Security and Safety: Monitor security measures, conduct safety checks, and respond to emergencies.
• Maintenance Coordination: Log maintenance requests, liaise with contractors, and oversee the upkeep of the building.
• Cleaning and Upkeep: Ensure common areas are clean, manage waste collection, and maintain outdoor spaces.
• General Management: Handle keys and inventory for building supplies.

Key Competencies:

• Strong customer service skills and discretion.
• Detail-oriented and proactive.
• Ability to multitask in a busy environment.
• Good communication skills and basic computer literacy.
  

Dress Code:
Smart and professional attire required.