Red Sky Personnel is seeking an experienced Customer Service Leader to join our clients' team at Gatwick Airport. This role is crucial in inspiring and motivating a team to deliver exceptional customer experiences and achieve sales targets.
Key Responsibilities:
- Inspire and Motivate: Lead by example to foster a positive work environment.
- Management: Oversee daily operations and ensure smooth functionality.
- Coaching and Development: Develop team members to reach their full potential.
- Sales and Profit Targets: Achieve sales and profit targets through effective strategies.
- Role Model: Embody and promote Dufry brand values.
- Customer Service: Ensure high standards of service excellence.
- Engaging Environment: Create a fun and dynamic workplace.
- Confidence: Exhibit confidence and self-motivation in high-pressure situations.
- Performance Under Pressure: Meet tight deadlines effectively.
Accountabilities:
- Drive team performance to deliver exceptional customer experiences.
- Support recruitment and induction of new team members.
- Develop effective teams through communication and performance reviews.
- Collaborate with peers to build a cohesive team.
- Maximise customer experience through efficient service.
- Track and communicate sales targets to the team.
- Lead staff meetings to review performance and improvements.
- Ensure compliance with company policies.
- Establish strong relationships with in-store brand partners.
- Conduct monthly performance reviews with agencies.
- Monitor and address stock and replenishment issues.
- Ensure health, safety, risk, and compliance policies are followed.
Shift Patterns:
- Two-week rotation: Week 1 (Saturday to Tuesday), Week 2 (Wednesday to Friday), 38.5 hours weekly-
- MUST be available to do shifts between 3am-11pm
Benefits:
- Free parking, staff, and travel discounts
- Wellbeing support, Employee Assistance Programme (EAP), and life assurance
- Pension scheme and health cash plan for dental, optical, medical, and fitness discounts
- 12% Management Bonus
Qualifications:
- Proven experience managing a team in a retail customer service and sales environment.
- Exceptional interpersonal and communication skills.
- Strong customer focus with the ability to engage and influence.
- Self-motivated and enthusiastic leader.
- Excellent organisational and problem-solving skills.
- Fluent in English; additional languages are desirable.