Mode Search is supporting a luxury skincare and fragrance beauty brand in their search for a store manager to oversee one of their prestigious locations in Mayfair in London.
Recognised as one of the world’s oldest apothecaries, steeped within its history dating back to the 1200s, this brand has maintained its traditions of obtaining high-quality natural ingredients for medicines, ointments, and balms.
Reporting to the Retail Coordinator, the successful candidate will be expected to lead a team of 3 to exceed sales plans and elevate the in-store experience.
This role requires a manager with extensive luxury clientelling and boutique experience. It is the perfect opportunity for the next step within the luxury retail sector.
The Role
- Deepen the relationship with clients to achieve sales succession.
- Manage and motivate the team to consistently achieve or exceed monthly, quarterly, and annual store sales plans.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally
- Elevate in-store experience consistently delivering memorable moments.
- Act as Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring the brand's client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences.
- Take action on performance and client feedback to improve customer service.
- Ensure exceptional operational support to drive sales and service.
- Manage efficient back-of-house and ensure consistency with established operational procedures.
- Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures.
- Hire and develop talent to ensure a winning team and create a best-in-class service & selling organization.
Requirements
- Minimum 3 years experience within the luxury retail industry in a management position
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- Flexibility to work a retail schedule including weekends
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.
If your application is successful, you will be contacted by us in due course
You can also email your resume directly to us on info@modesearch.co.uk if you would like to apply