Scheme Coordinator

Scheme Coordinator

Newent and the Forrest of Dean

£25,326.58 per annum

Permanent

Full time (37 hours per week)

Come make a real difference as our Scheme Co-Ordinator

Everyone should have a warm, safe, affordable home.

As a Scheme Co-ordinator you ll play a key role in helping us provide this for our HomePlus tenants. You ll be responsible for managing some of our HomePlus schemes, providing additional support on everything from health and safety and tenancy issues to community activities and property adaptations.

What you ll bring to our team

As the friendly face of Two Rivers Housing, you ll use your skills and expertise to deliver a great customer experience for our HomePlus tenants. You ll work directly with partner agencies, inhouse teams, and friends and family to champion the needs of those on your scheme and be the first point of contact for queries and information. You ll spend your days in our communities making regular visits, organising events, and making sure our HomePlus schemes are vibrant, safe communities.

What we re looking for

• Experienced in working in customer facing situations, which require good communication skills, diplomacy, and excellent customer service resolution skills.

• An understanding of the housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.

• Works well within their own team and can effectively engage with other teams, partners, and others to solve problems and find the best solutions.

Qualifications

• Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.

• CIH Level 3 qualification or equivalent (desirable)

• Full UK driving licence and access to a car insured for business use. We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and a can-do attitude to the role, we d love to hear from you.

Please note: This role is not open to agencies. Please do not call or email. Thank you.

More about us

Everyone should have a warm, safe, affordable home.

That is the belief that we were founded on more than 20 years ago and it remains firmly at the heart of our organisation. Today, we provide more than 4,500 families with just that and remain committed to increasing the number of affordable homes available in our communities.

As a community-based housing association, we have deep roots in the Forest of Dean, Gloucestershire, and surrounding areas. Over the years, we have developed strong partnerships with local authorities, community groups and other partners who can help us deliver on our mission.

Together, we make a real difference to thousands of families every single day.

With a dedicated team of more than 150 people, we are driven to deliver the very best for our tenants guided by our shared belief and determination to ensure that everyone has a warm, safe, affordable home.

Need some additional support?

We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team.

Not the role for you?

If you would like to work with us, but can t see a role advertised which suits your skills and career ambition, why not send us your CV?