HR Service Advisor (CIPD)
6 Months Initially
Inside IR35
Remote / travel to Bracknell once a quarter
Our client is a unique retail business within the UK looking to oversee the will work as part of a team in a fast paced environment to coach, guide and advise People Managers and Managers, who seek our advice on people policies, processes, and best practice on Employee Relations matters.
- Act in accordance with our clients purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the companies, speaking honestly and frequently.
- Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession.
- Take responsibility for actively engaging with change
- Responding to all people manager requests for People Policy support and advice
- Ensuring line managers understand the appropriate people policies and legal risk
- Provision of coaching support and advice that enables People managers to decide an appropriate course of action
- Provide written advice via submitted People Query forms
- Accurately identifying where escalation and / or referral for case management is required
- Capture accurate records whilst on calls and maintain up to date case notes
- Provision of People policy advice and guidance for ad hoc requests such as drafting Gazette letter responses
- Drafting ad-hoc letters for disciplinary, grievance and sickness cases
- Maintains an overview of people policies, processes and legislation.
- Use Group Case Management (GCM) reporting to drive continuous improvement
- Assists the management team in identification and delivery of improvements to services and ways of working
- Effective liaison with the wider People Policy Advice team and the wider