Customer Account Manager

Key Duties and Responsibilities

The Customer Account Manager has authority to plan his/her own workload within the guidelines set by company targets and the sales plan and in consultation with the relevant Branch Manager and Sales Director.

The key duties and responsibilities of the role are:

Sales & Customers

·        To embrace the company philosophy as Specialists in Critical Moving Products.

·        To actively seek opportunities to help save the customer time & money and to fully document such case studies.

·        To drive business growth for AFC by providing day to day management of product & service sales in your area, ensuring that the area is managed in a highly professional manner.

·        To seek, gain and proactively develop new accounts as well as working with existing customers to strengthen our visibility and market share at every opportunity

·        To achieve targets set for number of customer visits

·        To generate enquiries and sales in your accounts

·        To accurately record all customer/supplier activity via AFC systems including being responsible for ensuring key customer contact details are up to date

·        To use available information to monitor data to identify and address accounts which are in decline

·        To be knowledgeable about our customers and products and to continuously develop this knowledge

·        To develop sales across all relevant product groups in each customer.

·        To have a good awareness of and lead the branch response on any sales, product and other company promotions

·        To be up to date on and hold a full range of company literature and information (including electronic information) in respect of products, etc

·        To share marketing and sales leads with colleagues across the UK.

Other

    To undertake other work in support of the branch and to meet business demands, as directed by the Branch Manager

·        To be aware of and to comply with all AFC health and safety policies and the policies of customers

·        To be aware of and adhere to all other company policies and standards including ISO

·        To be responsible for the maintenance of any AFC equipment used while carrying out the role including PPE, vehicle, IT and communications equipment

·        To take responsibility for personal development in respect of product training and sales skills and to actively participate in all sales and training events

·        To actively participate in regular review meetings with Branch Manager and, as necessary, with Sales Director

The key benefits are:

• Competitive salary commensurate with experience and skills
• Sales bonus schemes
• Company car, fuel card, phone and iPad
• 25 days annual leave
• Employee Assistance Programme (EAP)
• Paid sick leave (depending on length of service)
• Bonus schemes
• Staff rewards
• Birthday recognition
• Long service awards

Must have business sales experience.

Must hold a full UK driving licence