Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Manager:
Working within our busy Operations Team, the role is responsible for the daily running of the Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Hemel Hempstead Service Centre, working Monday to Friday between 7am - 5pm.
Responsibilities of Operations/Service Centre Manager:
- Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Ensure the team are using the ERP system correctly
- Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
Essential:
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self-motivated and flexible
- Proven record of managing a fast-paced Operation
- Full driving licence
- Able to complete daily reporting
Benefits
- Monday - Friday working pattern
- Christmas and Bank Holidays off
- Uniform
- 25 days' holiday + Bank Holidays
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression