Fault Reporting Operative

Do you want to help power your career and be part of an evolving energy industry??

?

An exciting opportunity has arisen for an enthusiastic Fault Reporting Operative to join our team.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future.

As a Fault Reporting Operative, you are responsible for the accurate and timely reporting of unplanned LV fault incidents to ensure compliance with Ofgem Licence conditions under the Quality of Service Interruptions Incentive Scheme (IIS).

Along with a competitive salary between £28,401- £31,107-, and 25-days holidays.

We’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we’ll be in touch.

Key Responsibilities

The successful candidate will be accountable for:

•The input of Complex LV Fault Reports into OMS

•Accurate completion of LV Complex Fault Reports

•The auditing of all LV Fault Reports

•The correction of any non-compliant Fault Reports following identification through the audit process

•Supporting the wider business with customer service and 12-hour restoration

•Analysis and interpretation of OMS data and site fault information

•Interrogation of system records

•Inputting of data to MS Databases

•Data preparation for the annual Information Incentive Scheme (IIS)

Key Competencies

•Excellent IT skills

•Interpreting information

•Decision making

•Ability to use own initiative

•Teamwork

•Written and verbal communication skills

Qualifications and Attributes

Essential Qualifications and Experience

•Minimum 2 A Levels C or above OR NVQ Level 3 OR ONC in Business Management

•Knowledge of Microsoft Office applications

•High levels of accuracy – relating to data inputting

•

Desirable Qualifications and Experience

•Existing OMS experience and/or knowledge of the LV Fault network would be advantageous

•Previous office experience

•

Click here to apply today

Visit northernpowergrid.com/careers to find out more about this and other career opportunities.?

Posted: 18 September 2024

Closing date for applications: 11 October 2024

Should you have any queries on this job posting, please contact recruitment@northernpowergrid.com

?Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.