Housing Customer Service Advisor

Due to an increased workload, a Housing Provider in South-East London are expanding their front-line Customer Service team and seeking experienced Housing professionals to join them ASAP.

Contract length - 3 month initial

Purpose of contract - To support the Customer Service & Repairs Line

Essential experience required - Housing, Repairs & Maintenance and Call Centre

Working pattern - Hybrid (offering home working)

Day to day:

• Provide the first point of contact for customers, via incoming telephone calls and mailbox
• Promptly and efficiently resolve all housing related queries
• Log reactive repairs and planned works including defects
• Chase contractors for updates
• Manage arrears & rent queries
• Provide reception & switchboard services
• Maintain high standards of probity and confidentiality
• Carry out all other duties as may be reasonably be assigned

Required immediately, apply with CV attached now.