Apprentice IT Service Manager

Pay up to £29,500, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

We are hiring Apprentice IT Service Managers.

You'll earn as you learn during our 18-month apprenticeship, gaining a level 3 'Digital Support Technician' qualification.

Joining our IT Asset Management Team (ITAM), you will be supporting the management of Software and Hardware on the DWP estate - the largest in UK government.

You will join us on permanent basis, accessing funded learning to support progress in your role and career. You'll receive formal learning and loads of support to develop crucial skills in a secure and empowering environment.

You'll be given one day a week (20% of your time) so you can work on completing your apprenticeship qualification within your working hours.

We are looking for apprentices who have the following:

• Great communication skills

• The ability to work to deadlines

• The ability to work independently and as part of a collaborative team

• The ability to balance work responsibility and personal study

• A passion for building and developing your skills

• Pride in delivering engaging work that makes a difference

Am I eligible for this apprenticeship?

You need to mee the following minimum eligibility criteria:

• Hold a valid passport/birth certificate or residence permit

• Have the right to live and work in the UK

• Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption

• Not be in full-time education or be undertaking another apprenticeship by the apprenticeship start date

• You must not hold an existing qualification at the same or higher level in a similar subject

• You must hold GCSEs in Maths and English at Grade C/4 or equivalent or be willing to undertake and pass a functional skills assessment.

You and your role

We want to help you build the skills, knowledge and behaviours you need for a successful career in tech and IT Service Management.
IT Asset Management is all about ensuring that the Software we use is maintained, upgraded, tracked and used optimally.
You'll have the opportunity to develop your technical skills in an organisation that makes a difference to UK citizen's lives. We make sure that our services are working when people need them.

You'll learn what it takes, working with the ITAM team during your 18 month study.

You'll build up knowledge of the processes and techniques needed to maintain software and ensure value for money. We're a massive and complex organisation - you'll fast track your skills by getting involved in real work, real supplier and stakeholders.
We're one of the most supportive learning organisations in government, and we have a 100% success rate in apprenticeship completion.

Details. Wages. Perks.

Location: You'll join us in our brilliant Blackpool hub. We're just outside Blackpool, and we have loads of free parking.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £29,500.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 24 days, and rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

CLICK APPLYfor more information and to start your application.

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