Nationwide Building Society
London
Full Time
Permanent
PEGA Contact Strategy and Decisioning Manager
London or Swindon (Hybrid - x2 or 3 days on site per week)
We are looking for a ‘Contact Strategy and Decisioning Manager’ to join the Personalisation Strategy and Decisioning team within the Customer, Brand & Engagement (CB&E) function.
We are on an exciting journey to transform our capability to deliver personalised performance marketing. We are embarking on a strategy that will see us uplift the technology we use for marketing and transform how we use data to deliver personalised experiences for our customers.
This role specifically sits within the ‘Personalisation and Performance team’ and you’ll be working for our Decisioning and Contact Strategy Senior Manager.
You will be responsible for evaluating, designing and embedding our overall customer contact strategy whilst ensuring the wider Personalisation and Performance team is creating and delivering personalised, relevant and timely effective interactions with our members at the heart. You will also optimise one of our key marketing technology platforms, the Pega Customer Decisioning Hub (CDH) platform to achieve Society goals with the sophistication and complexity growing in line with the uplift in our data and tech capability.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
What you’ll be doing
As we continue to enhance our marketing platform capability your role will be to optimise the decisioning platform and deployed contact strategies to achieve Society goals.
About you
We’re looking for an experienced marketing communications professional who has:
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
Nationwide Building Society
London
Full Time
Permanent