Technical Support Specialist - End User

Avon and Somerset Police is looking for an End User Technical Support Engineer to support the administration, maintenance, development, installation, configuration of all Laptops, Desktops, Mobile Devices. Video Conferencing and associated software and infrastructure across the organisation.

This role will involve working within a specialised IT environment providing technical knowledge and dedicated services including:

• Fault diagnosis and resolution.
• Installation and configuration.
• Upgrades.
• Inputs to development of standards.
• Service monitoring, asset management, pro-active prevention and associated maintenance.
• Liaison with third-party suppliers.

Responsibilities

• Maintain, enhance, and improve support services for end users.
• Collaborate with stakeholders to develop and maintain relationships.
• Support colleagues and junior members of staff in the workshop and onsite.
• Help create knowledge base articles, share information for use throughout the team and IT Directorate and provide procedural documentation and relevant reports.
• Works to and recommends on an agreed range of performance outcomes.
• Pro-actively recommends service improvement measures.

Skills & experience:

• Relevant technologies building/maintaining laptops, desktops, mobile devices, break/fix.
• Deploying Windows and M365 based hardware and associated technologies.
• Providing assistance to projects and large deployments.
• Providing technical subject matter expertise and managing resolution of complex issues

You ll need to be customer focussed as you will be responsible for maintaining, improving, and enhancing the support and service provided to our end users. You will also contribute to managing and developing solutions, improving processes, sharing knowledge and helping to develop the capabilities of team members.

Work location:

Working at Police Headquarters, Portishead with occasional travel to other police sites, you will have access to company vehicles. Full UK driving licence is required.

Please note that we have recently received confirmation that a 4.75% pay increase for police staff roles has been agreed for 2024/25. From the 1st September 2024 all our pay points will increase by this amount. The salary currently shown on this job advert does not include this increase. As soon as the revised pay scales are available our adverts will be updated.

To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Find out more about our benefits and culture

Click the video link below to see why our colleagues feel they can "Be the Difference"